Returns & Exchanges
At Rackets & Runners, we want you to feel confident in your gear, which is why we offer a 30-day window for returns or exchanges on all unused items in their original packaging. Whether the fit isn't right or you've changed your mind, our goal is to get you back on the court or track with the equipment that works for you.
Check Eligibility
Ensure your items are unworn, have the original tags attached, and are in their original footwear box or equipment packaging.
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return and choose between a refund or exchange.
Pack and Label
Securely pack your items and attach the prepaid shipping label provided via email, or bring your items directly to our retail storefront.
Receive Your Refund
Once our team inspects the returned gear, we will process your refund to the original payment method or ship out your new exchange items within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing